Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-ins and late check-outs may be accommodated upon request, subject to availability.
How do I check in?
The property offers a self-check-in process with a lockbox/keypad. Detailed instructions will be shared a day before your arrival.
What is your cancellation policy?
Please refer to your booking details for specifics.
Are parties or events allowed?
No, parties or events are not allowed to ensure the comfort of all guests and to comply with building regulations.
Is there a minimum stay requirement?
Yes, we require a minimum stay of 3 nights. This may vary depending on the season.
Is Wi-Fi available?
Yes, complimentary high-speed Wi-Fi is available throughout the property.
Is parking provided?
Yes, secure on-site parking is available for one vehicle. Additional parking options may be available nearby.
Is the property pet-friendly?
Unfortunately, we do not allow pets at this property.
Does the property have air conditioning or heating?
The property is equipped with air conditioning/heating/fans. Cape Town has a moderate climate, but heaters and fans are also provided for your comfort.
Is there a pool or outdoor space?
Yes, the property has a private/shared pool and a patio/balcony with views of the mountains, ocean, or city.
How far is the property from the beach?
The property is approximately 5 km or 8 minutes from the nearest beach, such as Camps Bay or Clifton.
Are there restaurants or shops nearby?
Yes, there are plenty of restaurants, cafes, and shops within walking distance or a short drive away. The V&A Waterfront and Long Street are popular spots nearby.
Is it safe to walk around at night?
Cape Town is generally safe in well-lit and busy areas, but we recommend using rideshare services like Uber at night for extra safety.
How far is the airport?
Cape Town International Airport is about 31 minutes away by car.
Are cleaning services included?
A one-time cleaning fee is included in your booking. For longer stays, additional cleaning can be arranged at an extra charge.
Can I arrange airport transfers?
Yes, we can help organize airport transfers upon request. Please let us know at least 48 hours in advance.
Is there a concierge or tour booking service?
While we don’t have an on-site concierge, we’d be happy to recommend or book tours, activities, and local experiences for you.
Can I smoke on the property?
Smoking is not permitted indoors. Smoking is allowed in designated outdoor areas.
Are additional guests allowed?
Only the number of guests listed in the booking is allowed. Please contact us if you need to adjust your booking.
What should I do in case of an emergency?
In case of an emergency, dial 10111 for the police, 112 for general emergencies, or use the local emergency numbers provided in the welcome guide.
